You may return new, unopened items sold and fulfilled by BigFootBag.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Read our full General Returns Policy for information on exchanges, and for further details and policy exceptions.
General Returns Policy
You may return new, unopened items sold and fulfilled by BigFootBag.com within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns Center, and we will guide you through the process and even supply you with a return-mailing label you can print out.
BigFootBag.com does not accept returns of the following items:
- Any product missing the serial number or UPC.
- Gift certificates.
- Any product that has obvious signs of use
- Items purchased from sellers other than BigFootBag.com (see below).
If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.
Using our Return Mailing Label
The return mailing labels obtained from our online Returns Center are valid only for returns shipped within the U.S.
Each return-mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.
If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our domestic shipping rates for that item.
How and When Refunds Are Processed
We'll notify you via e-mail of your refund once we've received and processed the returned item, and we'll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return.
You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within four weeks from the day you sent us your return, please e-mail us for further assistance.
How Refunds Are Calculated
The amount of your refund depends on several factors:
If you printed a postage-paid return-mailing label from our Web site or used a pre-paid label sent by Customer Service, the cost of return shipping is deducted from your refund unless the return is the result of our error.
Items that meet our returns guidelines will receive a full refund.
If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee.
If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount. Any unexpired promotional funds used on the order would, however, be returned to your account for use toward future qualifying purchases. Please note that the original expiration date still applies.
If after reading this information, you feel that the amount of your refund was incorrect, please e-mail us.